FREQUENTLY ASKED QUESTIONS
ACCOUNT, ACCESS & SUBSCRIPTION
Access to my account
How do I restore my account on a new device?
Log in with the same Apple ID or Google account in your phone and tap “Restore Subscription” in app settings.
I can’t log in. What should I do?
Please make sure you’re using the correct email linked to your subscription. Use the “Login with email” or “Login with Apple” (if your signed up using method) option in the app.
Lost access to your subscription?
Verify that you have signed in with the correct Apple/Google email in your phone. If still missing, reach out to us on app.support@gibson.com.
Forgot password. What should I do?
If you forgot your password, tap “Forgot password?” on the login screen to reset it. Check your spam or promotions folder for the email.
I can log in to the gibson.com website but not the app. Why?
The gibson.com website and the app accounts are separate. Even if the email and password are the same, logging in on one does not automatically work for the other. Make sure to use the correct login method on each platform.
I’m logged in on one device but not on another. How do I sync my account?
Ensure you’re using the same email on both devices and use the “Restore Subscription” option in the app settings. Progress is linked to your account email.
Can I change the email linked to my account?
Yes! Contact support at app.support@gibson.com from within the app to confirm account ownership, and we can update the email linked to your account.
I can log in to the website but not the app. Why?
Gibson.com and the Gibson app accounts are separate. Even if the email and password are the same, logging in on one does not automatically work for the other. Make sure to use the correct login method on each platform.
Subscription & Billing
What are Free, Premium, and Premium+ accounts?
Free users get a limited number of daily lessons, along with access to the tuner, metronome, Gibson TV, and participation in Leagues*. Premium unlocks all lessons, courses and tools in the app, including AI feedback and the digital amplifier. Premium+ adds access to popular songs and exclusive lessons from top artists and instructors.
I was charged even though I thought I was on a free trial. Why?
Free trials are only included with yearly subscriptions, not monthly. Also, only one free trial per user is allowed, so if you’ve used a trial before, the yearly subscription will be charged immediately. Please reach out to us at app.support@gibson.com if you feel the charge was unfair.
How much does the Gibson App cost?
The app is free to download and you'll have access to most parts of the app. Premium users have full access to the app and can play unlimited number of lessons per day. Pricing varies by country and tier. Visit https://gibson.com/subscribe-now for details.
How do I cancel my subscription?
iOS
Open Settings → Your Name → Subscriptions → Gibson App → Cancel.
Your subscription will remain active until the end of your paid period.
Android
Open Play Store → Menu → Subscriptions → Gibson App → Cancel.
Your subscription will remain active until the end of your paid period.
Paddle
Use the manage option found under your subscription status.
Your subscription will remain active until the end of your paid period.
Is there a free trial?
Yes. All yearly plans include a one-time 7-day free trial. However, there is no free trial on monthly plans.
How do I get a refund?
All purchases and refunds are managed by Apple/Google. This is how it works for all apps in App Store and Play Store. Unfortunately us as developers do not have control over these processes. Both stores normally provide refunds but please let me know how it goes by reaching out to us at app.support@gibson.com
Can I upgrade my plan?
Yes, you can upgrade your plan anytime from the app settings to unlock additional content and songs.
iOS
You’ll be charged for the new plan and automatically refunded for the unused portion of your previous subscription.
Android
If you upgrade within the same billing cycle (e.g. from Monthly Premium to Monthly Premium+ or Yearly Premium to Yearly Premium+), you’ll only be charged the difference based on the remaining time. If you change the billing cycle (e.g. from Monthly to Yearly+), your new subscription will start immediately and any remaining Premium days will be added to the new plan, converted 1:1 to Premium+ days.
Paddle
You’ll only be charged the difference between your current plan and the new one, based on the remaining value of your current subscription.
Can I apply a promo code to my current subscription?
Promo codes cannot be applied to active subscriptions or free trials
I received a promo code but it won’t work. What should I do?
Promo codes must be redeemed when signing up through the webpage or in the app after the trial/subscription is inactive. Codes cannot be applied to active subscriptions.
Does Gibson support Apple Family Sharing?
Unfortunately, Family Sharing is not supported. Each user will need their own subscription. We can provide discounted promo codes for additional accounts. Please reach out to us at app.support@gibson.com
Upgraded account and charged twice
When upgrading a subscription to include famous songs, Apple/Google treats this as a new subscription and automatically cancels the previous one, which did not include famous songs. Apple/Google then automatically processes a refund for the remaining unused period or your initial purchase.
Access to Famous songs removed
When signing up to the yearly subscription without access to famous song, we provide a bonus of up to 30 days free access to famous songs, as a gift. After the 30 day trial has expired, you revert back to the account originally signed up for. But you can at anytime upgrade to the subscription with famous songs.
What subscription tier do I have
You can see the subscription tier you are currently subscribed to by navigating to the settings in the app, at the top of the screen you will see the tier you signed up too
Leagues & Forum Profile
What are Leagues?
Leagues are weekly competitions based on XP earned through lessons. The more you play, the higher you rank — climbing to the bronze, silver, gold, and platinum Leagues.
What is XP?
XP stands for experience points and is earned by completing guitar lessons and songs. Harder content yields more XP.
How do I advance to the next league?
Leagues reset every Monday. Top players move up; lower-ranked players may drop.
What are Skill Picks?
Skill Picks are rewards for completing lessons with high accuracy. Collect them to showcase your progress.
* Only available on iOS