FREQUENTLY ASKED QUESTIONS

Log in with the same Apple ID or Google account in your phone and tap “Restore Subscription” in app settings.

Please make sure you’re using the correct email linked to your subscription. Use the “Login with email” option in the app. If you forgot your password, tap “Forgot password?” on the login screen to reset it. Check your spam or promotions folder for the email.

Verify that you have signed in with the correct Apple/Google email in your phone. If still missing, reach out to us on app.support@gibson.com.

If you forgot your password, tap “Forgot password?” on the login screen to reset it. Check your spam or promotions folder for the email.

The gibson.com website and the app accounts are separate. Even if the email and password are the same, logging in on one does not automatically work for the other. Make sure to use the correct login method on each platform.

Ensure you’re using the same email on both devices and use the “Restore Subscription” option in the app settings. Progress is linked to your account email.

Yes! Contact support at app.support@gibson.com from within the app to confirm account ownership, and we can update the email linked to your account.

Free users get a limited number of daily lessons, along with access to the tuner, metronome, Gibson TV, and participation in Leagues*. Premium unlocks all lessons, courses and tools in the app, including AI feedback and the digital amplifier. Premium+ adds access to popular songs and exclusive lessons from top artists and instructors.

Free trials are only included with yearly subscriptions, not monthly. Also, only one free trial per user is allowed, so if you’ve used a trial before, the yearly subscription will be charged immediately.

The app is free to download and you'll have access to most parts of the app. Premium users have full access to the app and can play unlimited number of lessons per day. Pricing varies by country and tier. Visit https://gibson.com/subscribe-now for details.

Yes. All yearly plans include a one-time 7-day free trial. However, there is no free trial on monthly plans.

Promo codes cannot be applied to active subscriptions or free trials.

Promo codes must be redeemed when signing up through the webpage or in the app after the trial or subscription is inactive. Codes cannot be applied to active subscriptions.

We cannot manually change subscription tiers. You will need to cancel your current subscription, apply for a refund, and then sign up again for the yearly subscription.

Unfortunately, Family Sharing is not supported. Each user will need their own subscription. We can provide discounted promo codes for additional accounts. Please reach out to us at app.support@gibson.com.

When upgrading a subscription to include Famous Songs, Apple or Google treats this as a new subscription and automatically cancels the previous one, which did not include Famous Songs. Apple or Google then automatically processes a refund for your initial purchase.

When signing up for the yearly subscription without access to Famous Songs, we provide 30 days of free access to Famous Songs as a gift. After the 30-day trial expires, you revert back to the subscription you originally signed up for.

You can see the subscription tier you are currently subscribed to by navigating to the app settings. At the top of the screen, you will see the tier you signed up for.

You can remove yourself from Leagues by opening your profile (tap your profile icon in the top-left corner) and scrolling to the bottom of the page. There, you can enable the option to “Hide your profile.”

Leagues are weekly competitions based on XP earned through lessons. The more you play, the higher you rank — climbing through Bronze, Silver, Gold, and Platinum Leagues.

XP stands for experience points and is earned by completing guitar lessons and songs. Harder content yields more XP.

Leagues reset every Monday. Top players move up; lower-ranked players may drop.

Skill Picks are rewards for completing lessons with high accuracy. Collect them to showcase your progress.

On Android, if you play without headphones, the app defaults to practice mode where scores and XP are not recorded. Make sure your device microphone is enabled and that you are using the proper setup.

Your profile and progression are linked to your account email, not the device. Make sure you are logged into the same email on all devices. Use the “Restore Subscription” option if needed to sync your account.

Forum content and special features (like Leagues or Famous Songs) are tied to the account’s subscription status. Make sure your account is active and properly linked.

To make a post in the forum, please ensure that both the subject line and the main body (“The Stage Is Yours”) fields are populated with text.